image1

 Let White Oak Laundry be your one-stop shop for all your business’ washing needs. We offer Pick-Up and Delivery services to corporate customers and are happy to provide individual, discounted rates for clients based on volume and frequency. We will work with you to ensure all your needs are addressed.


White Oak Laundry offers this service in NW DC and many areas of Montgomery County.

We Pick-Up and Deliver your Wash-Dry-Fold bulk laundry on a convenient regular schedule that gives you many choices and flexibility.


White Oak Laundry accepts all major credit/debit cards, and businesses can also qualify for monthly or semi-monthly billing. We also provide the convenience of on-line billing (we email your invoice).


Just call 202-820-1219 to discuss all your washing requirements, and we can work out a delivery schedule and payment plan.


THE WHITE OAK LAUNDRY PROCESS


  • Clothes are separated into whites and colors loads.
  • Each customers’ clothes are washed separately from other customers.
  • Our detergents, bleaches, and softeners are of premium quality.
  • Clothes are folded and placed in plastic bags and then in a laundry bag.
  • Laundry bags are provided free-of-charge for customers that schedule regular Pick-up and Delivery Service.
  • You can leave your laundry bag/bags for pick-up by your front door, porch, or any other suitable location that you prefer; when delivered, we will return the finished laundry to the same location.
  • Our pricing is by the pound for most laundry. However, some items are priced individually (please see our pricing chart below for more details).


All Pricing Includes the following: Pick-Up and Deliver-Washers-Dryers-Premium Detergents-Bleaches-Softeners-Folding.


We remove items from the order that are not priced by the pound as per the pricing schedule above. Then, we weigh the remaining clothes on a certified scale that is checked regularly by the state of Maryland.


We calculate the amount of charges for the bulk wash-dry-fold and for any individually priced items that you included in the laundry bag. White Oak Laundry will send you a receipt via email with the amount for each pick-up.


Our minimum charge of $20 representing approximately 18 pounds of laundry; we also pick-up smaller quantities, but the minimum charge will remain $20.


Our all-inclusive pricing encompasses laundry pick-up, sorting all items into light and dark loads; we use only premium detergent and softener.


All laundry is then Wash-Dry-Fold and placed into plastic bags that are then placed in a laundry bag that we deliver to your home or office or other location of your choice.


All pick-ups must be in a laundry bag; we will not pick-up loose clothes or clothes left in a basket.


It is your responsibility to separate any wet items that might contaminate or discolor other items in the laundry bag. Please separate and place in a separate plastic bag inside the laundry bag any item that requires special attention.


As mentioned, we separate all your laundry into light and dark colors to avoid bleed-over or running of colors.


YOUR FIRST PICK-UP


Put your clothes into plastic bags or a laundry bag and leave them at a designated location. If you become a weekly or bi-monthly customer, we will provide you with free laundry bags on subsequent pick-ups.


Only put clothes in the laundry bag that can be machine washed and dried. We do not have a facility to do air-drying.


DISCLAIMER


Claims regarding damaged clothes: Before you contact us regarding any damage to your clothes, please consider the following factors that are outside our control.


While we do our best to remove all items from pockets, we cannot be responsible for items that you leave in your pockets or put into your laundry bag, which may damage clothes or become damaged themselves, such as pens, lipstick, crayons, oil, etc.


We cannot guarantee against color loss and shrinkage or against damage to delicate fabrics that require special attention (which should be removed from all regular clothes and placed in a separate plastic bag to ensure exceptional handling).


We cannot guarantee color bleed-over from new clothes or clothes with poorly set dyes. Bleed-over often occurs when wet items rub against each other inside a customers’ laundry bag (please put wet clothes in a separate plastic bag inside the laundry bag).

We try our best to separate your clothes. However, we are not responsible for “dry cleaning only” items that are in your laundry bag, which we may not identify.


We are not responsible for normal wear and tear, pre-existing damage, severe soiling that may have damaged your clothes, and requires special treatment.


White Oak Laundry liability concerning any damaged article shall not exceed ten times our charge for processing the item. All claims must be made within two [2] days of delivery.


A straightforward reminder, you are responsible for what you put in your laundry bag. 


Please tell us in advance if there are items that require special handling, and we will do everything we can to accommodate you. Otherwise, we accept your bulk laundry “As-Is,” and, in turn, you agree to take it back from White Oak Laundry “As-Is.”


Contact White Oak Laundry at 202-820-1219 for all your Washing Needs!


Call to set up your account and schedule pick-up and delivery.

When setting up the account, you can select to have regularly scheduled pick-ups, or you can choose to call whenever you require service for an additional charge.


Schedule a pick-up by calling us or send us an email at info@whiteoaklaundry.com


To cancel a pick-up before your scheduled day, please send us an email at info@whiteoaklaundry.com or call us at 202-820-1219.


We check our emails regularly throughout the day, and if there is a problem, we will contact you.


NO PICK-UP FEE


We do not charge a Pick-Up Fee, but there is a penalty of $5 if we come to your address, and through no fault of our own, we cannot complete a pick-up or delivery. A typical reason for a failed pick-up is that the Customer forgets to leave the laundry at the previously designated location.


We desire to work with you to make your laundry cleaning needs as easy and economical as possible.


Regular customers will designate a location where we will pick-up your laundry during your scheduled day, we will pick-up from that location (no need to be home). If you are home and have a large order, we will knock on the door to make the pick-up.


Examples of locations that are easily accessible areas in your home are on a porch or front stoop, in the carport or backyard, etc.


Access to the lobby of apartment building with front desk attendants where customers can leave and retrieve laundry orders is also possible if permitted by your building’s management.


In apartment buildings were no attendant/concierge is present, you can provide the code to the front door and we will pick-up from your apartment door.


BILLING PROCEDURE


Our pick-up and delivery customers have individual accounts. Each Customer provides a credit/debit card that we will charge after processing your laundry.


Immediately after processing, we email billing invoices in PDF format that itemizes all charges and payments. We do not share any customer information with anyone, and credit card information is not listed anywhere on the invoice.


All credit/debit card information is stored securely.


FAQS


At what time should I put out the clothes for pick-up?

Please have them ready for pick-up no later than 9 a.m. on the scheduled delivery pick-up date.


Do I have to label my bags with my name and address?

No, we will do that at the time of pick-up.


Do I have to make an inventory list of my laundry?

No, we track your clothes by weight – before and after processing to make sure the same amount that we pick-up is delivered.

However, if you prefer to include an inventory list or add a few items for particular attention, that is also possible. If you would like us to confirm the inventory list with our inventory list, we charge an additional 10 cents ($0.10) per pound to the order.


What happens if I go on vacation?

Just send us an email at – info@whiteoaklaundry.com or call us at 202-820-1219 to suspend service while you are away.


Are pick-up and delivery charges more expensive than drop-off?

Yes, if you prefer to drop-off and pick-up your laundry at White Oak Laundry, it will be more economical. We offer the best value for the Wash-Dry-Fold service at our location than any other laundry service in our area.


Please visit our website at (www.whiteoaklaundry.com) and click on the Wash-N-Fold Tab for complete information.


Can I get my shirts and pants returned on hangers?

Yes, but there will be an additional 10 cents per hanger charge.


We have tried to be as comprehensive as possible in detailing this service. However, if there are any other questions or concerns that you might have, please don’t hesitate to call us at 202-820-1219.


We are here to service you, let White Oak Laundry be your one-stop shop for all your business’ washing needs.  We offer Pick-Up and Delivery services to corporate customers and are happy to provide special, discounted rates for clients based on volume and frequency.  Our professional staff will work with you to ensure all your needs are fulfilled.


White Oak Laundry offers this service in NW DC, Bethesda, Chevy Chase, Rockville and Silver Spring, Maryland.


We Pick-Up and Deliver your Wash-Dry-Fold bulk laundry on a convenient regular schedule that gives you many choices and flexibility.

        

White Oak Laundry accepts all major credit/debit cards and businesses can also qualify for monthly or semi-monthly billing.  We also provide the convenience of on-line billing (we e-mail your invoice).


Just call 202-820-1219 to discuss all your washing requirements and we can work out a delivery schedule and payment plan.


We are here to service you!